FREE SHIPPING ON ORDERS OVER MUR 3,000
Notice on End of Year Orders:
Deadline for end of year online orders is the 30th Nov 2024. No more orders will be accepted as from 1st Dec 2024. As from 1st Dec 2024, POZ candles will only be available in our usual points of sale: The Hive Market Place (Mont Choisy Mall) & Le Rendez-Vous (GBLC & St-Pierre).
Handmade Disclaimer
All Poz candles are hand poured.
Handmade items, by nature may have slight imperfections, tiny air bubbles or colour variations.
Some candles may present themselves with small white marks known as ''frosting'' (i.e frosting is the formation of white crystalline layers on the surface of the candle) which is a natural occurence with soy wax. Don't worry - this does not affect the efficiency of the candle in any way. Frosting is actually a proof that your candle is made up of a natural wax. Frosting sometimes takes place when the natural wax used to make a candle tries to return to its natural state.
Although we are thorough, there may be some inconsistencies. Based on the creative nature, each item may look a little different from the next.
This is what makes handcrafted work unique.
Production is made in small batches. Our process in making the candles is genuine and full of love and care.
Deposit & Payment
We prefer paperless and therefore accept bank transfers or payment by Juice (MCB) directly onto our business account.
Poz Candles is a small business and does not have the resources to follow up on debitors; which is why we request that full payment is effected upfront in order to validate your order.
Once order placed online - Please confirm it by effecting an IB transfer or Juice payment :
terms & conditions
Ensure your name and/or order number is entered in the description.
Order will be disregarded and cancelled if payment not received within 24H after being placed.
Return or Exchange
Candles are delicate and fragile items which can be easily damaged by too much manipulation.
We therefore cannot accept any return or exchange - unless of course your candle seems to be faulty or has an issue, in which case you are more than welcome to get in touch with us and we will assess and address the situation as best as we can.
delivery terms
Poz Candles outsources its delivery service to a safe and reliable logistic company.
However, we are not responsible for any issue directly related to the transportation or the said company.
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A delivery of Rs 150 will be charged per order for delivery anywhere in Mauritius (unless specified otherwise).
Please ensure you provide your full address details (Full name, Address and Contact Number).
Free delivery offered for orders above Rs3,000.
Please expect a minimum of 4 to 7 working days between your order and the delivery.
The above delivery timeframe may vary (+/-) depending on the current demand and production capacity.